Consumer FAQs

Do you have some questions regarding your timeshare? We may have covered them here in this frequently asked question section or in our consumer guides.

Alternatively, you can call the consumer helpline on 0845 230 2430 or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
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# Article Title
1 What is the Escritura System?
2 Is the Escritura System different to a Trustee System?
3 What is the role of a Notary?
4 What does an Escritura typically contain?
5 Do I have to be there to sign the Escritura myself?
6 Does Spanish law safeguard the interests of owners who buy timeshare through the Escritura system?
7 What are maintenace fees for?
8 Will my maintenance fees go up?
9 What happens if I don't pay my maintenance fees?
10 Where can I find the rules governing my resort?
11 If I wish to sell my timeshare do I have to comply with the European Timeshare Directive?
12 What is a trust?
13 Your Rights - important information
14 What Is Timeshare?
15 Buyers' Guide - an introduction to timeshare

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